CUSTOMER SERVICE
From the brilliance of South African diamonds to the exotic Colombian Emeralds. Expanding to the pureness of Japanese Akoya pearls to the diverse beauty of Tahitian and Australian Southsea pearls, our purchasing manager source from around the world for exquisite quality jewels. Furthermore, we also provide internationally recognized certificates such as GIA, HRD, GRS for our gems.
In our productions, we use mainly D to F quality diamonds with VVS-VS clarities. Diamonds without international certificates are provided with our company certificates that are certified by our GIA graduated gemologists. Furthermore, every item purchased from us is provided with a detailed certificate that indicates the gold type, stone weight and quality.
ISE JEWELLERY ships your package via Federal Express or EMS around the globe.
Average shipping time is about 3-4 working days depending on the package’s destination.
All packages are insured. As a result, customers are not liable for any lost or damage during shipment. Ise Jewellery keeps in touch with their customers and will ensure that tracking numbers are provided as soon as the packages are sent out. Charges for shipping and insurance vary depending on the destination, weight and value of the parcel. For further enquiries, please do not hesitate to contact us.
We accept payment in the forms of credit cards and wire transfers. Payments are to be made in Hong Kong Dollars and the exchange rate is based on the international exchange rate on the day of purchase.
Credit Cards: We accept VISA, MasterCard, American Express & Union Pay.
Wire Transfers: We accept wire transfers for both domestic and international customers.
Please do not hesitate to contact us for more details.